![Easy Crypto [Test] Help Center](https://downloads.intercomcdn.com/i/o/349192/35906187869562894a07390f/d1df59026e8fa4fa927d8bbc2d84b866.png)
At Easy Crypto, it's our mission to make cryptocurrencies easy and accessible for all New Zealanders.
An important part of that is keeping our prices as low as we can - so we automate everything possible. That's how we can complete your order as quickly as possible 🥰
If you make a mistake on your order and you need us to manually intervene, that's no problem at all, however there will be a service charge for this.
Our services charges are set out below:
If you have.... | We will deduct a service charge from your order of: |
Made a bank transfer with no reference number attached | $10 |
Require a refund to your bank account | $50 |
Require a manual change to your crypto order (e.g. changing coin type, address or other change that requires intervention from our team) | $25-$300 depending on the complexity |
Sent crypto without a memo / destination tag when it was required | $70-$200 depending on the complexity |
Sent funds on the wrong network | $100-$400 depending on the circumstance |
Made a fraudulent payment (whether knowingly or unknowingly) which requires a refund of the payment and closure of your account with us | $150 |
These service charges will be deducted directly from your order when we resolve your service issue.
A 0.001BTC fee may be requested to process your verification, this will be held as a credit for your first order with us. If your verification request is fraudulent or otherwise invalid, this fee will not be refunded.